When backing up your ServiceNow instance, the following tables are excluded from our backups to preserve your instance performance and reduce backup time:
We use the Attachment API to retrieve attachments from the ServiceNow instance.
These out of the box tables are not accessible via the REST API. To allow the REST APIs to read them, configure the table application access setting “Allow access to this table via web services”. Click here to learn more.
Shadow tables are created to support Rollbacks denoted with a ‘$’ in the table name.
Sometimes you just want to talk to someone. Our customer support team is available by phone: