Knowledge Base

    In the event of a data loss or corruption, OwnBackup users are capable of restoring Salesforce Data using the OwnBackup Restore Tool....
    The procedure required to upload an asymmetric key to enable migration to Blob storage for Azure users....
    FAQ for the upcoming migration from disk to blob storage....
    User License (API Only) as Authenticated User...
    BYOK 403 Forbidden Access Message - Troubleshoot...
    In this video we will walk through the basics of creating an OwnBackup Recover account....
    In some cases, OwnBackup Customer Support will request login access to a Customer’s Salesforce account to investigate an issue. Some organizations do not allow login access as a matter of policy, and some use a Salesforce profile that does not allow login access to be granted to OwnBackup....
    Troubleshoot package 18 post refresh...
    This Knowledge Base article provides an explanation on restoring content of corrupted or lost Salesforce Knowledge Articles, including the limitations and required conditions....
    List of previous Secure PDF user guides....

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