Knowledge Base

Clients of OwnBackup can use the Find tool to search for all attachments for any given record using the following steps:...

OwnBackup requires a Base64 formatted string of a 256-bit secret, that is encrypted with our certificate, and a Base64 formatted string of the SHA-256 digest of the same 256-bit secret....

This article outlines the limitations inherent in exporting attachments along with data from OwnBackup to Endpoints (MySQL, AWS S3, MS Azure Blob, and Snowflake), for each of the 3 different cloud environments (Salesforce, MS Dynamics, and ServiceNow)....

We are changing the name of AKM to BYOK....

In this video, we will cover the steps needed to add and replace a master encryption key in Mac and Windows....

In this video, we will troubleshoot the results of policies that were completed with unexpected results. Our examples will cover “No Records archived“ and errors in archiving or unarchiving of specific records....

This article describes Bulk API, and how it is used when backing up a Salesforce service. Additionally, this article outlines how to configure Bulk API and Bulk API 2.0 to optimize your backups....

This article covers methods to resolve loading issues within the Who Sees What Explorer tab....

Steps for deploying metadata in Secure....

Explanation of the forbidden tables in Backup Exclusions....