As part of our November 19th release (November 12th in AU1), a bug was introduced.
All your Salesforce data is protected and there was no data loss due to this bug.
This bug only affects recent Recover for Salesforce data backups (both full and synthetic) and is causing deleted records to be included in the backup. This, in effect, causes an increase in the duration of affected backups.
Who May be Impacted
Own Recover for Salesforce customers using the Bulk API & Bulk API 2.0 options where backups are labeled “Affected by Incident #124”. (nCino Sage and Veeva customers may also be impacted).
Impacted backups may contain records that were previously deleted. This may cause an increase in the duration of the affected full and synthetic backups.
Exports of the affected sObjects in affected backups will contain deleted records.
Running “Find” on affected sObjects may include deleted records in the search results.
When one of the compared backups contains affected sObjects, the compare results may be inconsistent.
Smart Alerts
Smart Alerts on affected backups may behave inconsistently as they include deleted records not included in previous backups. As we released a fix that will stop backing up deleted records, you may receive false alerts.
We are identifying and labeling your affected backups in your backup history.
On November 28th 2023, we deployed a fix that prevents backing up deleted records when using bulk API.
If your backups contain affected sObjects the next full backup will remediate the problem going forward.
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