How to Change Master Admin Users

    If a new Master Admin user needs to be assigned to an account, the current Master Admin must replace them from their account.

    IMPORTANT: Only the Master Admin can assign the new user with the Master Admin role. If you no longer have access to the Master Admin account, contact Own Support.

    SSO not Enabled

    If SSO is not enabled on the account:

    1. In your Account Settings page, navigate to the Users tab.
    2. Click Replace master admin...
    NOTE: The Replace master admin... option is only available to the current Master Admin user.
    1. Select the user who will become the new Master Admin.
    2. Enter your password to confirm the switch.

    SSO Enabled

    Due to the switch needing to be confirmed by the current Master Admin user entering their password, the account must have SSO disabled before the switch can be made.

    NOTE: This procedure can only be done within the Own Data Platform.​ If you haven't migrated yet, your SSO settings will be disabled.

    Switch Phase

    Master Administrator (Alice): 
    1. Turn off SSO in the system by selecting the Change to Password option on the Security page.
    2. Sign out.
    3. On the Sign In page, click Forgot password? Follow the procedure to create a password.
    4. Sign in with the password.
    5. Click the “Replace Master Admin” link to select Bob’s username as the new Master Administrator.
    6. Enter the Master Administrator's (Alice's) password to make the switch.
    Administrator (Bob): 
    1. On the Sign In page, click Forgot password? Follow the procedure to create a password.
    2. Sign in with the password.
    3. Verify the Master Administrator has been transferred.

    Post Switch Phase

    Master Administrator (Bob): 
    1. Assign Alice’s username to a Business Unit; otherwise, Alice will not see any services.
    2. Turn on SSO again by selecting the Change to Single Sign-On (SSO) option on the Security page. The screen will automatically re-populate with the previous SSO settings, as they will have been retained.
    3. Sign out.

    4. Sign back in using the SSO link to verify the login.

    Administrator (Alice): 
    1. Sign out of the application.
    2. Aign back in using the SSO link to verify login and ensure assignment to the required Business Unit.

    The Master Administrator handover process is now complete.

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