In order to have a successful onboarding session with your OwnBackup Customer Success Manager and Implementation Team, the following steps are needed.
1. Ensure the Authenticated User has the proper comprehensive access to data and metadata - The Authenticated User, will be leveraged to read the data from the provider's environment and will need comprehensive privileges to access it with 100% coverage.
2. Review the OwnBackup instances available here and select the AWS or Microsoft Azure environment which best matches your business and security needs.
Example: If your environments are on the east coast of the US, selecting an instance from N.Virgina is ideal.
3. After determining the best instance for you, select either “Sign up” or “Log in.”
Sometimes you just want to talk to someone. Our customer support team is available by phone: