Error on install or upgrade to Archive Package v19.29 Troubleshoot

When upgrading to the latest Archive package, you may receive a Salesforce email with “Package Own Archive Install Failed” message. 

Error #1

1. (archiveProductIcon) You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary.
    
2. (ownLogo702Darkpng) You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary.
    

To resolve the issue:

Prerequisite: Make sure the user has the System Administrator profile assigned.

Enable Libraries in Salesforce Files 
To do that:

1. Go to General Settings → Libraries in Salesforce Files → Enable, Save.
2. Reinstall the package.

​​​​​​3. After reinstallation, you can opt to go to General Settings → Libraries in Salesforce Files > Disable, Save

Error #2:

1. (archiveProductIcon) Workspace not found: sfdc_asset_company_assets
   archiveProductIcon: Workspace not found: sfdc_asset_company_assets
    
2. (ownLogo702Darkpng) Workspace not found: sfdc_asset_company_assets
   ownLogo702Darkpng: Workspace not found: sfdc_asset_company_assets

To resolve the issue:

If the error occurs in a Sandbox, please submit a ticket to Salesforce enable/disable Org Asset Library.

If the setting is already enabled, please ask Salesforce to disable and then re-enable it.

For any additional errors, please contact the Own Support team.