OwnBackup leverages the ServiceNow Table, Batch, and Attachment APIs.
Please ensure that the Authenticated User has the required permissions:
As a best practice, OwnBackup recommends having a dedicated user provisioned specifically for OwnBackup. This will enhance security and audit trail capabilities, as well as avoid API concurrency collisions, and other problems that may occur with using the same user.
For security best practices:
Please note that OwnBackup uses the latest available backup to determine the schema of the Instance and whether certain tables/fields are read-only.
Sometimes you just want to talk to someone. Our customer support team is available by phone: