Salesforce automatically generates the numbering in the Case Number field. When an archived record is unarchived back to Salesforce, the record is treated as a new Salesforce record and will therefore be assigned a new Case Number. This can be challenging if the case number is used in communication with a customer or as an identifier in external systems.
OwnBackup now offers the option to preserve the original case number in a designated field for business continuity.
When unarchiving a case, this field will now be populated with the original case number.
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