Email Notifications for Incident Management Applications

    OwnBackup generates email notifications for many events. These event notifications can be mapped to your incident management or on-call management alerts. The field that must be mapped is the Email Subject field.

    The subject header for notification emails which may require action always contains the text "Notification about your backup".

    Some notification emails are for information purposes only, others require action. A description of the error or warning and whether action is required, are described in the email body.

    Warning notification emails are generated for the following reasons:

    Email Subject

    Description

    Notification about your backup

    Did not complete successfully because of an error, we might need your help to resolve the issue.

    Failed for three consecutive attempts due to an error, we might need your help to resolve the issue

    Did not complete successfully. The source of the issue may be temporary, no action is required 

    Today's backup completed successfully and the last temporary error is now resolved

    The recent manual backup did not complete successfully. The issue may be temporary, no action is required 

    Did not complete successfully. The issue is related to an authentication error (invalid oAuth token), but may be a temporary issue, no action is required

    Did not complete successfully again. The second time the backup has failed because of an authentication error, we need your help to resolve the issue. Usually due to:

    • A Salesforce Sandbox refresh
    • *oAuth Token expiration
    • Authenticating user is inactive 

    Did not complete successfully again. The third time the backup has failed because of an unexpected error, we need your help to resolve the issue. Usually due to:

    • Inability to complete three consecutive backups due to unexpected errors
    • Authenticating user is inactive

    OwnBackup Retention Policy Update Notification

    A change has been made to the retention policy

    OwnBackup: Failed to re-enable all Automations - requires attention

    Not all Salesforce automations were re-enabled upon completion of seed

    OwnBackup: Seed Completed with Errors

    The seed completed with errors

    OwnBackup: Seed Process Failure

    The seed template failed to execute

    OwnBackup: Job paused - requires attention

    A new job paused and requires attention

     

    Note: Warning notifications are based on the entire backup and NOT single objects in a backup. 

    Example:

     

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